Covid-19 Information and Updates

This is a rapidly evolving situation and we will continue to update our site with changes.  If you have not liked us on Facebook, please do as it is the quickest way to keep you up to date on our most current office practices.

Our regular office operations will continue with several changes in protocol to protect all of our patients and staff; these are subject to change

  • Walk-in hours for illness and vaccines are suspended until further notice, all visits are scheduled by appointment only
  • Everyone 2 years and older must wear a mask that covers their nose and mouth the entire time they are in the building
  • Patients coming in for well visits or other routine non-sick visits such as medication checks are welcome to check in at the front desk and use the waiting room
  • Patients coming in with any illness symptoms should please call 585-473-3535 from your vehicle to check in with a receptionist and a member of our staff will come out to get you when your exam room is available

 

TESTING

Our office has the capability to do PCR and rapid testing right in our office which would typically yield same day results.   Unfortunately test kits for both of these are in high demand and there are times that we do not have the supplies to do this testing in office.

In the event that we are unable to provide testing here due to lack of supplies, we will send tests out to URMC for processing.  Results can take 24-72 hours to come back to us.

Whether your testing is done in our office or sent to an outside lab, we will send your results to your Medent patient portal as soon as they are available to us, along with any required documentation that you need.  For positive results you will also receive a phone call from our clinical staff.

Are you testing at home and have a positive test?  If so….here is what you need to know

  1. Take a photo of the test! You will need to upload this to the health department.  Below you will find the link to the form you will need to fill out.
  2. The person/people who tested positive should immediately start masking in shared spaces and isolate as much as possible.
  3. Positive family members should isolated and follow the current quarantine/isolation requirements from the NYS Department of Health and/or your local County Health Department.

Report your positive test here:

https://healthcalls.monroecounty.gov/hometest